FREQUENTLY ASKED QUESTIONS

Who can create an account on Grabvape.com?

Grabvape.com is exclusively for licensed commercial buyers — retail stores, smoke shops, convenience stores, and licensed wholesalers. You must be 21 or older and hold a valid state business license to register.

How long does account verification take?

Our team reviews submitted credentials within 1–2 business days. You will receive an email notification once your account is approved. We may request additional documentation if needed.

What documents do I need to submit?

You will need to provide: (1) a current state business license, (2) a tobacco or vapor retailer permit if required in your state, and (3) a reseller/sales tax exemption certificate if applicable. Email documents to info@grabvape.com.

Can I order without an approved account?

No. All buyers must complete the account verification process before placing an order. This is required to confirm your eligibility as a licensed wholesale buyer.

What is the minimum order quantity (MOQ)?

Our minimum order value is $200 USD per order. Some product categories may also have case minimums (e.g., full case per SKU). See our Wholesale Policy for details.

Can I order individual units or mix products freely?

Yes, within the constraints of product-level minimums. Most products can be mixed freely across an order as long as the total meets the $200 MOQ.

How do I know if a product is in stock?

Inventory availability is displayed on each product listing. If a product is out of stock or on backorder, it will be indicated on the product page. Contact us for expected restock dates.

Can I cancel or modify an order after placing it?

Orders can be cancelled or modified only if they have not yet been processed for shipment. Contact us as soon as possible at info@grabvape.com if you need to make changes.

What payment methods are accepted?

We accept major credit and debit cards (Visa, Mastercard, American Express). ACH bank transfers are available for approved accounts with established order history. Net-30 terms are not available for new accounts.

How will the charge appear on my statement?

All transactions will appear on your bank or credit card statement as grabvape.com.

Are there subscriptions or recurring charges?

No. All purchases are one-time transactions. There are no subscriptions, automatic renewals, or recurring charges associated with any order.

Card payments say "not yet available" — what do I do?

During our initial setup phase, card processing may not be fully activated. Please contact us at info@grabvape.com or (949) 870-2817 to arrange payment directly.

Where do you ship from and to?

We ship from our warehouse in Irving, Texas, to all 50 US states where vapor products may be legally distributed. International shipping is not available.

How long does shipping take?

Standard ground shipping takes 3–7 business days. Expedited options (2-day) are available at additional cost. Large bulk orders may ship via LTL freight in 5–10 business days.

How are bulk orders shipped?

Orders exceeding 150 lbs or multiple pallets are shipped via LTL freight. We will contact you with a freight quote before finalizing shipment. A business address with dock access is preferred.

What if my order arrives damaged?

Document the damage with photos immediately upon receipt and contact us within 48 hours. Do not discard the original packaging — it is required for carrier claims.

What is your return window?

Return requests must be submitted within 7 calendar days of delivery. Products must be in original, unopened packaging with an approved Return Authorization (RA) number.

How do I initiate a return?

Email info@grabvape.com with your order number and reason for return. Our team will respond within 2 business days with approval or denial and further instructions.

Are there restocking fees?

For bulk orders (over $2,000 or 50+ units), approved partial returns may be subject to a 15% restocking fee. Standard order returns that meet all conditions are refunded in full minus original shipping costs.

Are your products FDA-compliant?

Yes. We source exclusively from suppliers whose products are registered with the FDA or operating under a valid PMTA pathway. We do not carry products subject to FDA Marketing Denial Orders.

Do you comply with the PACT Act?

Yes. Storm Chase Corp complies with all requirements of the Prevent All Cigarette Trafficking (PACT) Act, including state tax collection and reporting where applicable.

Can you ship to all US states?

We ship to all states where vapor products may be legally sold and distributed. Certain states have restrictions that may affect specific products or shipment methods. See our Compliance page for state-specific details.